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Diversity: Maximizing Customer Satisfaction Through Valuing EmployeesDiversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.Diversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.The uniqueness of this product is tied to its approach to these issues: Using a ... read moreDVD style course with completion certificate only