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This is a video chapter of
World Class Quality: The Customer Will DecideTom Peters explains the importance of Quality and showcases companies where quality is an obsession, customers define the product, and skilled workers create high value.Explore ways that quality - as defined by the customer - is the key to competing successfully in global markets. Through case studies, World Class Quality examines the critical elements that fuel the success of four companies that have international reputations for quality and have achieved global s... read moreDVD style course with completion certificate only